REFUNDS & RETURNS
—-
Your payment and or deposit secures your seat in the course you’ve chosen to enrol into. You have up to 14 days from purchase date to cancel the course you’ve purchased for a full refund without question regardless if you’ve selected to pay in full or selected one of our payment plans.
As we’ve reserved your seat, by doing so the course on offer can accept 1 (one) less student into the course which has a limited seats occupancy and will reduce seat sales for that course.
We cannot unfortunately offer any refunds after the 14 day refund period from purchase date. You are required to pay in full the total amount owing from your original purchase date or attend the course you’ve chosen.
We may look into an alternate option for you where you may prefer to join the same course on an alternate date to accommodate your purchase. Rescheduling of a course date does not qualify for a refund. Under special circumstances, we may change and reschedule course dates to ensure the health and safety of students and to ensure a pleasant experience.
- 100% Money Back Guarantee
If you’re not satisfied, we’re not satisfied. That’s why we’ll happily refund your course fee if you don’t find any value from what you’ve learnt with us. The conditions of our money back offer is that you must advise us no later than 30% of your course duration. A good guide would be a 5 day course runs 5 days and each days value is 20% as five lots of twenty percent make 100%. So if 20% equals one day, then 30% equals 1.5 days, meaning you must advise us that you are unsatisfied with your course half way through your second day of a 5 day course and so on with all other courses.
To be eligible for the money back guarantee you must satisfy our conditions that you are not a competitor seeking to learn our systems, processes and or module content. This would deem a breach of our code of conduct.
Our merchandise refunds lasts 7 days only. If 7 days have gone by since your equipment or merchandise purchase, unfortunately we can’t offer you a refund or exchange.
You must return all items unopened and unused otherwise we cannot offer a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Consultation time
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@learntofilm.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email admin@learntofilm.com.au and send your item to: Level 2, 96 Phillip Street Parramatta, NSW, Australia.
Bad Weather & Rain
We reserve the right to postpone courses due to bad weather and or rain. Specifically with classes that need to be run outdoors such as filming days and drone classes. Classes cannot be cancelled or refunded due to bad weather and can only be rescheduled. We will offer three alternate class dates to replace the tuition before we deem the class forfeited. If you’ve sat 50% of the class and forfeit the remiander of the class, we would consider at our discretion a 50% refund only.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Level 2, 96 Phillip Street Parramatta, NSW, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
